Peony & Rose Wedding Stationery reserves the right to change these terms and conditions at any time. Once an order is placed with Peony & Rose Wedding Stationery, you have signified your acceptance to be bound by the latest terms and conditions.
Quotes are valid for 90 days from the date of issue.
Place cards, table numbers, table names and table menus are only available to customers who are ordering seating plans or orders of service, or who have previously ordered wedding invitations or save the date cards from Peony & Rose Wedding Stationery. A minimum order of 30 applies to all wedding stationery, with the exception of seating plans, welcome signs, table names, table numbers and table menus.
Designs are copyright of Peony & Rose Wedding Stationery. You, or a third party, cannot copy or reproduce designs in any part or way. Designs that feature small parts and decorations are not suitable for children. Some of the designs are hand finished and as a result slight variations between each item may occur.
Colour on screen will always look slightly different to the the printed version. Similarly, your printer may not print exactly the same as the printers Peony & Rose Wedding Stationery use. If you have provided a colour swatch, every effort will be made to match it as closely as possible. Due to the printing process, colour variation can occur between print runs. Therefore, colours may differ between your stationery sets and any samples that you receive. If you want the colour exactly the same throughout all of your wedding stationery, it is recommended that all of your wedding stationery is printed at the same time. Seating plans are printed on a different printer to all other wedding stationery, therefore the colour will always differ to any co-ordinating stationery.
Peony & Rose Wedding Stationery use 2 different types of card stock: 300gsm warm white hammered textured card and 400gsm ivory smooth card. Unless requested otherwise, all stationery will be printed onto the card type assigned to each stationery collection. Card samples are available free of charge. Refunds will not be issued if on receipt of your printed stationery, you decide that you do not like the card stock. Seating plans and signs greater in size than A3 will be printed onto 190gsm smooth white satin paper.
Envelopes are included free of charge with all save the date, invitation and RSVP card orders. Peony & Rose Wedding Stationery supply 115gsm Eco Kraft envelopes with all 'pencil us in' orders. For invitations, A6 save the dates and RSVP cards, Peony & Rose Wedding Stationery supply 120gsm Calisto Pearl envelopes. Samples are available free of charge. Upgrades to colour envelopes are available for a small fee and can be requested at the time of ordering.
Full payment in (£) pound sterling is required once you have confirmed your order. Accepted payment methods are cheque or bank transfer. Cheques should be made payable to Peony and Rose. For payment via bank transfer, details will be sent to you once you have placed your order.
Supply of Information
Please ensure that the information supplied for your wedding stationery is your final draft and accurate to minimise amendment and the need for reproofing. Only when your guest list is confirmed can Peony & Rose Wedding Stationery make your seating plan and place cards. The information to complete these must be with Peony & Rose Wedding Stationery at least 4 weeks before your wedding date to allow time for production. Sometimes guests may change their mind at the last minute and where possible Peony & Rose Wedding Stationery will help to alter the seating plan or place cards so long as the items are not in print.
Proofs are free and sent as a digital PDF via email using the wording and colour agreed in your order. You are responsible for checking the PDF proof for layout, colour (please refer to the colour section for more information), dates, spellings and grammar. Peony & Rose Wedding Stationery will endeavour to check this, however, if proofs are approved by yourself with errors and are subsequently printed, Peony & Rose Wedding Stationery takes no responsibility. If replacements are required, these will need to be charged for in full. On review of the proof, if any amendments are required, changes must be emailed to Peony & Rose Wedding Stationery, the proof rechecked and approved before going to print. If you would prefer to see a printed proof of your wedding invitation, please notify Peony & Rose Wedding Stationery at the time of ordering. A charge of £25.00 + £4.95 postage applies for a standard wedding invitation or £35.00 + £4.95 postage for a foil wedding invitation. For delivery, please allow 7-10 working days (+5 days for foil invitations).
Once your order has been confirmed, and full payment has been cleared, Peony & Rose Wedding Stationery will contact you within 1 working day for all of your wording and colour details. Once Peony & Rose Wedding Stationery has received this information, a PDF proof of your personalised wedding stationery will be sent to you within 2 working days. Once approved, your finished stationery will be printed and delivered within 7-10 working days (+5 days for all foiled stationery). Unfortunately these timings may alter due to unforeseen circumstances, if this is the case, Peony & Rose Wedding Stationery will keep you updated on your order.
Postage & Packing
All orders are delivered Monday - Friday. Delivery is tracked and will require a signature to provide proof of receipt. Peony & Rose Wedding Stationery take extreme care in packing your stationery. In the unlikely event your parcel suffers damage, please write ‘damaged’ when signing for the parcel and report this to Peony & Rose Wedding Stationery within 24 hours via email. Failure to do so will impede any claim that is made and will mean that Peony & Rose Wedding Stationery cannot replace your items free of charge. If ordering wedding day stationery alongside save the date cards, invitations or reply cards, the wedding day stationery will be dispatched separately at a later date once you have confirmed your guest list.
As your wedding stationery is personalised and tailored to you, cancelled orders following the approval of the final proof can not be refunded. If you decide to cancel your order once design work has started and proofs exchanged, a 50% refund will be issued.