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TERMS AND CONDITIONS

Peony & Rose Wedding Stationery reserves the right to change these terms and conditions at any time. Once an order is placed with Peony & Rose Wedding Stationery, you have signified your acceptance to be bound by the latest terms and conditions.

 

Quotes

Quotes are valid for 7 days from the date of issue.

 

Samples

Sample packs are £1.95 and include one envelope and a single digitally printed sample invitation of the customers choice. If more than one sample invitation is required, additional digitally printed invitation samples can be included in the sample pack at a cost of 50p per invitation. Invitation samples are pre-printed and cannot be personalised with names, wedding information, wedding dates, venue illustrations or wedding colours. Samples are dispatched within 1 week. Other stationery items such as save the dates, menus and place cards are not stocked as samples. Colour can vary between different print runs, so the colour of finished printed stationery may not match the samples originally received.

 

Ordering

An order is considered received as soon as full payment has cleared. At this stage our timelines begin. A minimum order quantity of eight (8) applies to table names, table numbers and A5 table menu cards, and a minimum order quantity of thirty (30) applies to place cards, DL menu cards, save the date cards, wedding invitations, evening invitations, vellum wraps, colour envelopes, wax seals, envelope liners, RSVP cards, information cards, belly bands and orders of service. If you require less than the minimum order quantity, even in the event that extra stationery is needed following the receipt of your printed order, the cost per item will be significantly higher than the prices listed. Vellum wraps, self adhesive wax seals, colour envelopes, belly bands, envelope liners, thread and ribbon are only available to customers ordering their invitations from Peony & Rose Wedding Stationery. Vellum wraps, self adhesive wax seals, belly bands, envelope liners, thread and ribbon will be carefully packaged and supplied ready for you to assemble your invitation sets at home, unless you have upgraded and paid for the stationery assembly service. Place cards, table numbers, table names, A5 menus and DL menus are only available to customers ordering seating plans or orders of service from Peony & Rose Wedding Stationery.

 

Designs

Designs are copyright of Peony & Rose Wedding Stationery. You, or a third party, cannot copy or reproduce designs in any part or way. Designs that feature small parts and decorations are not suitable for children. Self adhesive wax seals, vellum wraps, handmade envelopes, deckle edging and hand dyed ribbon are hand finished and as a result slight variations between each item may occur.

 

Colours

Colour on screen will always look different to the printed version. Similarly, your printer may not print exactly the same as the printers Peony & Rose Wedding Stationery use. If you have provided a colour swatch, every effort will be made to match it as closely as possible. Due to the printing process, colour variation can occur between print runs. Therefore, colours will differ between your stationery sets and any samples or hard copy proofs that you receive.  Seating plans are printed on a different printer to all other wedding stationery, therefore the colour will differ to any co-ordinating stationery. Hand dyed ribbon and self adhesive wax seals are made to order, as such colour may vary between batches.

 

Card Stock

Peony & Rose Wedding Stationery aim to use 2 types of card stock: 300gsm warm white delicately textured card for standard digitally printed stationery, and for digitally printed foil stationery, 300gsm smooth white card finished with a velvet lamination. Due to the current climate and supply chain challenges, alternative card stock may be used. Card samples are available free of charge. Refunds will not be issued if on receipt of your printed stationery, you do not like the card stock. Seating plans, welcome signs, orders of the day and other signs greater in size than A3 are printed onto 5mm smooth white foam board.

 

Envelopes

White envelopes are included free of charge with all save the date, invitation and RSVP card orders. Upgrades to colour envelopes are available for a small fee and can be requested at the time of ordering. Unless you upgrade to colour envelopes, Peony & Rose Wedding Stationery will supply 120gsm white envelopes with all invitation, save the date and RSVP card orders. Envelopes will be wrapped and packed separately alongside save the date, invitation and RSVP card orders.

 

Payment

Full payment in (£) pound sterling is required to secure your order. For customers ordering 'on the day' stationery, payment is required at least 8 weeks in advance of your wedding date. Accepted payment methods are cheque or bank transfer. Cheques should be made payable to Peony and Rose. For payment via bank transfer, details will be sent to you once you have placed your order.

 

Supply of Information

To minimise amendment and the need for reproofing, the information you supply for your wedding stationery must be your final draft with correct content including spellings, spacing, dates, timings and grammar. Please ensure your final wording draft is supplied within 1 week of your order/payment being received. Failure to do so may result in a delay in processing your order or cancellation of your order if it cannot be rescheduled in the diary. The information to complete 'on the day' stationery orders must be supplied to Peony & Rose Wedding Stationery at least 5 weeks before your wedding date. It is your responsibility to ensure this information is with Peony & Rose Wedding Stationery within this time line. Approval to print your 'on the day' stationery must be received by Peony & Rose Wedding Stationery no later than 3 weeks before your wedding date. This allows time for production and postage to you. Failure to do so risks you not receiving your 'on the day' stationery in time for your wedding and Peony & Rose Wedding Stationery will not be held responsible. Sometimes guests may change their mind at the last minute and where possible Peony & Rose Wedding Stationery will help to alter seating plans and place cards so long as the items are not in print.

 

Venue Illustrations

The digital image you supply for your venue illustration must be your own photograph so that you own the copyright. Due to copyright laws we cannot work from images taken from the internet, including social media unless you receive written permission from the copyright owner. Your photograph should be a clear, face on view of your venue with the building as the main feature. Venue grounds, gardens and shrubbery should be kept to a minimum. We use software to transform your photograph into a watercolour illustration. This creates a copy of your photograph in illustrative form, as such we cannot add details to your illustration that are not captured in the photograph you supply. Included in the cost of your stationery is one illustration created from one photograph. If you wish to supply more than one photograph, additional illustrations are chargeable at £25.00 each. Your illustration will be created once full payment has cleared. The Venue illustration envelope liners, table menus, table numbers/names are subject to a £25.00 design fee, unless ordered as part of the Venue suite.

 

Proofs

Proofs are free and sent as a digital PDF via email using the wording you supply and colour and design agreed in your order. Prices include colour changes, font changes and wording changes. Two rounds of changes (PDF proofs) are included per item. Further changes (PDF proofs) are chargeable at £10.00 per item. If on receipt of your PDF proofs, you decide that you would like a complete redesign and switch to another collection, a £25.00 design fee will be charged for each item. You are responsible for checking the PDF proof for all content, including layout, colour (please refer to the colour section for more information), dates, timings, spellings, spacing and grammar. Peony & Rose Wedding Stationery does not offer a proof reading service. If proofs are approved by yourself with errors and are subsequently printed, Peony & Rose Wedding Stationery takes no responsibility. If replacements are required, these will be charged for in full. On review of your proofs, if any amendments are required, all changes must be emailed to Peony & Rose Wedding Stationery. If you would prefer to see a printed proof of your wedding invitation, please notify Peony & Rose Wedding Stationery at the time of ordering. A charge of £25.00 + £5.95 postage applies for a standard wedding invitation or £35.00 + £5.95 postage for a foil wedding invitation. For delivery, please allow 7-10 working days (+5 days for foil invitations).

 

Lead time

Throughout the year, Peony & Rose Wedding Stationery will close for holidays and will include closed dates on the front page of the website well in advance. This will affect the timelines outlined below. Where possible, Peony & Rose Wedding Stationery will notify customers by email, giving alternative timelines. Once your order has been confirmed, and full payment has cleared, Peony & Rose Wedding Stationery will contact you within 1 working day for all of your wording and colour details. Once Peony & Rose Wedding Stationery has received this information, a PDF proof of your personalised wedding stationery will be sent to you within 3 working days. Once approved, your stationery will be printed. Digitally printed stationery will be delivered to you within 2 weeks (plus an additional 1 week if the stationery assembly service or deckle edge stationery has been ordered). Digitally printed foil stationery and 'on the day' stationery will be delivered to you within 3 weeks (plus an additional 1 week if the stationery assembly service or deckle edge stationery has been ordered). In rare circumstances these timings may alter due to unforeseen circumstances, if this is the case, Peony & Rose Wedding Stationery will keep you updated on your order.

 

Postage & Packing

All orders are delivered Monday - Friday. Delivery is tracked and will require a signature to provide proof of receipt. Delivery to mainland UK addresses is £5.95 (this excludes the highlands and islands of Scotland, Northern Ireland, Isles of Scilly, Isle of Man, Isle of Wight and the Channel Islands). Peony & Rose Wedding Stationery take extreme care in packing your stationery. In the unlikely event your parcel suffers damage, please write ‘damaged’ when signing for the parcel and report this to Peony & Rose Wedding Stationery within 24 hours via email. Failure to do so will impede any claim that is made and will mean that Peony & Rose Wedding Stationery cannot replace your items free of charge. If ordering wedding day stationery (orders of service, place cards, seating plan, welcome sign, menus or table names) alongside save the date cards, invitations or reply cards, all wedding day stationery will be dispatched separately at a later date once you have confirmed your guest list. The address for the delivery of your wedding day stationery must be provided at least 3 weeks before your wedding date. Failure to provide this information will risk your order not being delivered in time for your wedding and Peony & Rose Wedding Stationery will not be held responsible.

 

Cancellations & Refunds

Hand dyed ribbon and self adhesive wax seals are made to order. It is not possible to change the colour, quantity or style once your order has been agreed and payment has been received. Orders for hand dyed ribbon and wax seals cannot be cancelled or refunded. As your wedding stationery is personalised and tailored to you, cancelled orders following the approval of the final proof can not be refunded. If you decide to cancel your order once design work has started and proofs exchanged, a 50% refund will be issued. Peony & Rose Wedding Stationery reserves the right to cancel an order if the customer does not comply with timelines.

 

© 2012-2022 PEONY & ROSE. ALL RIGHTS RESERVED. TERMS & PRIVACY

Peony & Rose Wedding Stationery

Haslemere, Surrey

Peony & Rose Wedding Stationery Company Logo
Peony & Rose Wedding Stationery Company Logo