Terms and Conditions

 

Peony & Rose Wedding Stationery (Peony & Rose) reserves the right to change these terms and conditions at any time. Once an order is placed with Peony & Rose, you have signified your acceptance to be bound by the latest terms and conditions.

 

 

Quotes

Quotes are valid for 7 days from the date of issue. Any discounts applied to quotes are valid for 7 days from the date of issue.

 

 

Prices

Prices are subject to change at the discretion of Peony & Rose.

 

 

Samples

Samples are £4.50 and include one envelope and one digitally printed sample invitation. If more than one sample invitation is required, additional invitation samples can be added at a cost of £1.50 per invitation. Invitation samples are pre-printed and cannot be personalised with names, wedding information, wedding dates, venue illustrations or wedding colours. Samples are posted Royal Mail 2nd class and dispatched within 1 week. Other stationery items are not stocked as samples. Due to variations in printed colour and different batches of card, finished stationery orders may differ slightly from samples received.

 

 

Ordering

A minimum order quantity of eight (8) applies to table names, table numbers, reserved signs, and menu cards. A minimum order quantity of thirty (30) applies to seed paper save the date cards, place cards, place tags, and orders of service. A minimum order of twenty (20) applies to save the date cards, wedding invitations, evening invitations, vellum wraps, colour envelopes, wax seals, RSVP cards, details cards, vellum bands, thank you cards, and ribbon. If  less than the minimum order quantity is required, even in the event that extra stationery is needed following an order, the cost per item will be higher than the prices listed. Vellum wraps, self adhesive wax seals, colour envelopes, vellum bands, teardrop paper clips, and ribbon are only available to customers ordering their invitations from Peony & Rose. Vellum jackets, vellum bands, self adhesive wax seals, and ribbon will be carefully packaged and supplied unassembled, unless the stationery assembly service has been ordered. For customers ordering on the day stationery, a minimum spend of £150 applies.

 

 

Designs

Designs are copyright of Peony & Rose. You, or a third party, cannot copy or reproduce designs in any part or way. Designs that feature small parts and decorations are not suitable for children. As the following items are handmade, variations between each item will occur: self adhesive wax seals, vellum jackets, deckle edging, plantable seed paper, and silk chiffon ribbon.

 

 

Silk Chiffon Ribbon

Peony & Rose supply bias cut silk chiffon ribbon which features occasional splices along its length. Ribbon has a raw edge, is 2cm wide, and supplied cut to length, ready for you to assemble. Ribbon is handmade and slight colour/size variation may occur from ribbon to ribbon. As silk is a natural fibre, there may be small imperfections in the weave.

 

 

Colours

Colour on screen will always look different to the printed version. If you have provided a colour swatch, every effort will be made to match it as closely as possible. Due to the printing process, colour variation can occur between different print runs and different printers. Therefore,  colour may differ between your stationery and any samples or hard copy proofs that you receive. Stationery larger in size than A3 and stationery printed onto plantable seed paper are printed on different printers to all other wedding stationery, therefore the colour will differ to any co-ordinating stationery. The colour of self adhesive wax seals and silk chiffon ribbon may vary from that shown on your monitor/device. Additionally, colour can vary between batches.

 

 

Card Stock

Card and paper stock are used as follows: 300gsm warm white Italian textured card for all standard printed stationery (A3 size or smaller), 300gsm smooth white card finished with a velvet lamination for digitally printed foil stationery (A3 size or smaller) and 200gsm warm white recycled card embedded with wildflower seeds for A6 seed paper save the date cards. Wedding signs larger in size than A3 are printed onto smooth white board. Translucent vellum paper is available for the printing of vellum bands and 150gsm textured white paper is used for the inside pages of orders of service. Card samples are available for £4.50. Refunds will not be issued if on receipt of your order, you do not like the card stock used. Please note that colour can vary between different batches of card/paper stock.

 

 

Plantable Seed Paper

Due to the nature of seed paper and it's uncoated, uneven surface, imperfections in print may occur. This is a feature of printing onto seed paper and refunds will not be given. For best germination results, seed paper should be planted within 2 years. Germination cannot be guaranteed.

 

 

Envelopes

Blank warm white envelopes are included with all save the date, invitation, RSVP card, and thank you card orders. Upgrades to colour envelopes are available and should be requested at the time of ordering. Envelopes will be wrapped and packed separately alongside save the date, invitation, RSVP card and thank you card orders.

 

 

Payment

Full payment in (£) pound sterling is required to secure your order. Accepted payment methods are cheque or bank transfer. Cheques should be made payable to Peony and Rose. For payment via bank transfer, details will be sent to you once you have placed your order.

 

 

Supply of Information

To minimise amendment and the need for reproofing, the wording supplied for wedding stationery must be your final wording with correct content. This includes spelling, spacing, dates, timings and grammar. The information to complete on-the-day stationery orders must be supplied at least 6 weeks before your wedding (unless otherwise agreed). It is your responsibility to ensure this information is with Peony & Rose Wedding Stationery within this time line. Approval to print on-the-day stationery must be received by Peony & Rose no later than 5 weeks before your wedding (unless otherwise agreed). This allows time for production and delivery. Failure to do so risks you not receiving your stationery in time for your wedding and Peony & Rose will not be held responsible.

 

 

Venue Illustrations

The digital image you supply for your venue illustration must be your own photograph (N.B. we cannot work from old photographs that have been scanned). Due to copyright laws we cannot work from images taken from the internet, including social media unless you receive written permission from the copyright owner. Your photograph should be a clear, face on view of your venue with the building as the main feature. We use our Photoshop expertise to transform your photograph into a watercolour style illustration. As such, details cannot be added to your illustration if they were not captured in the photograph you supplied. Once your illustration has been created, only basic changes can be made (e.g. brightening the colours). Included in the cost of your stationery is one illustration, created from one photograph. If you wish to supply more than one photograph, additional illustrations are chargeable at £25.00 each. Your illustration will be created once full payment has cleared. Venue illustrations are currently unavailable as digital save the dates, digital invitations, digital welcome signs or digital seating plans.

 

 

Proofs

Proofs are free and sent as a digital PDF via email using the wording you supply and colour and design agreed in your order. Prices include colour changes and wording changes. Two rounds of changes (digital proofs) are included per item of stationery. Additional changes are chargeable at £10.00 per item of stationery. If on receipt of your digital proofs, you would like a complete redesign and change to another collection, a £25.00 design fee will be charged. You are responsible for checking the proofs for all content, including layout, sizing, colour, dates, timings, spellings, spacing and grammar. Peony & Rose does not offer a proof reading service. If proofs are approved by yourself with errors and are subsequently printed, Peony & Rose takes no responsibility. If replacements are required, these will be charged for in full. On review of your proofs, if any changes are required, all changes must be listed clearly in an email to sophie@peonyandrose.co.uk. If you would prefer to see a printed proof of your wedding invitation, please notify Peony & Rose at the time of ordering. A charge of £25.00 + £6.95 postage applies for a standard wedding invitation. For delivery, please allow 10 working days.

 

 

Lead time

Once your order has been confirmed, and full payment has cleared, Peony & Rose will contact you within 1 working day for all of your wording and colour details. Once Peony & Rose has received this information, a digital PDF proof of your personalised wedding stationery will be sent to you within 5 working days. A fast track digital PDF proof service can be requested at the time of ordering. The fast track digital PDF proof service costs from £25.00 and will ensure proof(s) are emailed within 1 working day of payment being received. Once you have approved your proofs, your stationery will be printed. Digitally printed stationery will be dispatched within 2 weeks (plus an additional 1 week if the stationery assembly service, seed paper or deckle edge stationery has been ordered). Digitally printed foil stationery and 'on the day' stationery will be dispatched within 4 weeks (plus an additional 1 week if the stationery assembly service or deckle edge stationery has been ordered). In some circumstances these timings may alter due to unforeseen circumstances, if this is the case, Peony & Rose will keep you updated on your order. Throughout the year, Peony & Rose will close for annual leave and will include closed dates on the front page of the website. It's important to note that this will affect timelines.

 

 

Postage & Packing

All orders are delivered Monday - Friday. Delivery is tracked and will require a signature to provide proof of receipt. Delivery to mainland UK addresses is £6.95 (this excludes the highlands and islands of Scotland, Northern Ireland, Isles of Scilly, Isle of Man, Isle of Wight and the Channel Islands). Peony & Rose take extreme care in packing your stationery. In the unlikely event your parcel suffers damage, please write ‘damaged’ when signing for the parcel and report this to Peony & Rose within 24 hours via email. Failure to do so will impede any claim that is made and will mean that Peony & Rose cannot replace your items free of charge. If ordering on the day stationery alongside save the date cards and invitations, on the day stationery will be completed and dispatched at a later date once you have confirmed your guest list. The address for the delivery of your wedding day stationery must be provided at least 3 weeks before your wedding date. Failure to provide this information will risk your order not being dispatched in time for your wedding and Peony & Rose will not be held responsible. Occasionally parcels are delayed in transit due to circumstances beyond our control. Royal Mail, Parcelforce and DPD delivery timelines are estimated and not guaranteed. Customers should allow extra time for delivery and postal delays when ordering.

 

 

Cancellations & Refunds

Silk chiffon ribbon and self adhesive wax seals are handmade to order. It is not possible to change the colour, quantity or style once your order has been agreed and payment has been received. Orders for silk chiffon ribbon and self adhesive wax seals cannot be cancelled or refunded, neither will refunds be made for colour discrepancies. As your wedding stationery is personalised and tailored to you, cancelled orders following the approval of the final proof can not be refunded. If you decide to cancel your order once design work has started and proofs exchanged, a 50% refund will be issued. Peony & Rose reserves the right to cancel an order at any time. In the event of an order cancellation after proofs have been exchanged, all artwork will remain the exclusive copyright of Peony & Rose. Unauthorised use or sharing of the artwork constitutes a violation of copyright law, and Peony & Rose reserve the right to pursue legal action.